RETURNS

We accept returns based on the following conditions:

Please contact us, to request to return the item within 24 hours of receipt, this can be done via email gingerbellegems@gmail.com, or DM on Instagram @gingerbellegems

 

The item must be returned to us within 14 days of receipt. Please send it with the original packaging, by a fully insured, tracked and signed for service (special delivery within the UK). We will not be able to refund you unless we receive the item. For overseas customers be sure to mark it clearly as a ‘RETURN’ on the customs form, otherwise we reserve the right to deduct any import charges made to us, from the refund.

The item must be unaltered (this includes ring sizing) and undamaged in any way.

 

The customer is responsible for the cost of return shipping. We reserve the right to charge a restocking fee of up to 15% to cover any fees incurred from the sale, that cannot be recouped.
 

We do not accept returns on sale items, sized rings or items bought through layaway, unless in cases of gross misrepresentation.